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Courses/Law/Professional Responsibility (Professionalism)

Clients Make the Practice of Law Possible: Part 1

How Much Influence Do They Have? Part 1: The Present and Future of Legal Services

Created byToronto Lawyers Association
4.0
(1 reviews)
BeginnerUpdated Apr 5, 2023
Clients Make the Practice of Law Possible: Part 1

What You'll Learn

check_circleUnderstand how technology and artificial intelligence are transforming the legal landscape and reshaping client expectations.
check_circleExplore alternative fee arrangements, including values-based pricing and innovative approaches to cost transparency.
check_circleLearn strategies for making legal services more accessible through unique marketing tactics and operational efficiency.
check_circleGain insights into creating customized, client-focused legal services that emphasize transparency and tailored solutions.

About This Course

The first half of the presentation will be led by Dan Pinnington of LAWPRO on how the practice of law has changed, and is going to change, in Ontario.

With technology and artificial intelligence enabling greater access to legal information, people no longer immediately turn to lawyers for advice. In many practice areas, clients have successfully revolted against the billable hour. In all areas, an expectation of operational efficiency like automation has become mandatory.

What can you do to keep up?

Dan’s introduction will be followed by a panel discussion on what some of your daring colleagues are doing to remain relevant and competitive!

Making Legal Services Available to the Public / Fees

  • Keeping track of important statistics and advertising them to make legal services more accessible to the public (Peter A.)
  • 3-step model for values-based pricing and alternative fee arrangements (Molly C. Luu)
  • Tracking fees so that a client knows, on average, that for every $1 in fees, they will get back $16 in tax savings/refunds (Peter A.)
  • How Kathryn Hendrikx makes her legal services more available to the public

Advertising Legal Services With a Unique Marketing Strategy

  • The way Molly C. Luu’s firm pitches its services on its website is unique (Molly C. Luu)
  • The way Peter’s firm markets its services is also unique (Peter A.)
  • How Kathryn Hendrikx markets in a unique way to family clients

Designing Quality Services with the Client in Mind

  • Molly C. Luu will talk about the transparency model at her firm, customized services, and how clients only pay for what they need (Molly C. Luu)
  • Peter’s firm created unique systems and software tools (Counter Measure™) to help them: Gather facts and evidence quickly; Conduct more rigorous analysis; Develop more sophisticated strategies; Make better decisions.

These systems are designed to focus their collective efforts – and the client’s investment – allowing him to produce better results for his clients.

  • How Kathryn Hendrikx designs her services with the family client in mind

Presenters

  • Peter Aprile
  • Kathryn Hendrikx
  • Molly C. Luu
  • Dan Pinnington

Your Instructor

Toronto Lawyers Association
Toronto Lawyers Association

Toronto Lawyers Association

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For more than 135 years, the Toronto Lawyers' Association, located within the Courthouse Library, has represented the interests of lawyers practising in the City of Toronto. The association was founded to support its members in three key areas: Knowledge, Advocacy, and Community. To uphold these pillars, the association offers a year-round mix of online and in-person education programs for lawyers, hosts both free and paid events to foster in-person networking, and submits advocacy pieces on behalf of its members to the Ontario bench and bar, all levels of government, and the broader public.

Credit Information

What Students Are Saying

4.0
Student's Choice
1 reviews

Frequently Asked Questions

We are a registered provider with 327+ associations and regulatory bodies worldwide. We operate across 29 global markets including Canada, the US, Australia, and the UK. Every course page clearly displays its specific accreditations. Upon completion, you receive a professional certificate that can be validated online. Our certificates include all necessary accreditation details, credit hours, and completion dates, and are formatted specifically to meet the submission requirements of most global regulatory bodies.