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Courses/Law/Client Communication & Management

Clients Make the Practice of Law Possible: Part 2

How Much Influence Do They Have? Who’s the Boss? Lawyer or Client?

Created byToronto Lawyers Association
5.0
(1 reviews)
BeginnerUpdated Apr 7, 2023
Clients Make the Practice of Law Possible: Part 2

What You'll Learn

check_circleIdentify client instruction challenges.
check_circleLearn about ethical dilemmas.
check_circleDiscuss when acting for organizations.
check_circleGrasp the impact of ethical decisions.
check_circleExplore challenges of receiving instructions.
check_circleAnalyze ethical dilemmas' impact on lawyers.

About This Course

The second half of this presentation will address the decisions at the core of a lawyer’s work.

There are decisions that:

  • Don’t require a client’s input
  • Do require a client’s input
  • ...But what about the decisions in between?

Experts in their field will discuss common challenges to the decision-making process and share best practices to steer you out of trouble!

Key Topics Challenging Scenarios in Legal Ethics

  • What to do when a client wants to plead guilty to something they didn’t do?
  • What decisions does a criminal law client get to make?
  • When acting for an organization:

    • Challenges of receiving instructions from an individual

    • What to do when you're not sure your advice is reaching the organization as a whole

    • How to overcome appearing to circumvent the individual giving instructions

    • Handling client referrals from another partner in the firm – managing internal delicacies

    • What if your advice isn’t in the best interest of the organization?

Confidentiality & Ethical Boundaries

  • What to do when a client wants to hide relevant information from the opposing side?
  • How do you handle rules of confidentiality in this instance?

Impacts on Lawyers

  • How do these decisions impact young lawyers or sole practitioners, especially when their livelihood may be at stake?

Client Management & Communication

  • The importance of controlling your client when emotions run high
  • Using coaching and active listening to manage client emotions
  • Attracting clients based on shared values
  • How language on a lawyer’s website can help screen out difficult clients
  • What to do when dealing with a client who has a personality disorder
  • How to handle clients who put all their trust in you and never challenge your advice
  • Establishing a collaborative decision-making relationship with clients
  • Knowing when it’s time to withdraw your services because a client asks you to do something unethical

Presenters

  • Arleen Huggins
  • Shelley C. Quinn
  • Seth Weinstein
  • Michael White

Your Instructor

Toronto Lawyers Association
Toronto Lawyers Association

Toronto Lawyers Association

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For more than 135 years, the Toronto Lawyers' Association, located within the Courthouse Library, has represented the interests of lawyers practising in the City of Toronto. The association was founded to support its members in three key areas: Knowledge, Advocacy, and Community. To uphold these pillars, the association offers a year-round mix of online and in-person education programs for lawyers, hosts both free and paid events to foster in-person networking, and submits advocacy pieces on behalf of its members to the Ontario bench and bar, all levels of government, and the broader public.

Credit Information

What Students Are Saying

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Frequently Asked Questions

We are a registered provider with 327+ associations and regulatory bodies worldwide. We operate across 29 global markets including Canada, the US, Australia, and the UK. Every course page clearly displays its specific accreditations. Upon completion, you receive a professional certificate that can be validated online. Our certificates include all necessary accreditation details, credit hours, and completion dates, and are formatted specifically to meet the submission requirements of most global regulatory bodies.