This course is a practical action-oriented course designed to give you the tools, tips & strategies to positively manage and resolve conflict in your life and at work. This course aims to give you an insight into conflict management, as well as to look at your own conflict management skills and identify the areas to improve on. The course will also give you a wide range of conflict management tools, tips, and strategies to use to positively manage and resolve conflict in your life and at work. As you go through the course you will be able to apply the learnings and develop your own personalized conflict management action plan to develop your conflict management skills going forward. The course is designed to be practical and relevant to real life. It includes lots of ideas, tips and strategies, straightforward explanations, and lots of information for you to use to improve how you handle, manage, and resolve. It is not a theoretical or academic course on conflict management.