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Courses/Law/Negotiation and Conflict Management Skills

Using Proposals with High Conflict Clients

Learn how using a basic "Yes, No or I’ll think about it" strategy stops the blame game in 30 seconds so the parties can reach agreements.

Created byBill Eddy
4.7
(65 reviews)
IntermediateUpdated Jan 4, 2025
Using Proposals with High Conflict Clients

What You'll Learn

check_circleUnderstand the dynamics of high-conflict or argumentative situations and the common behaviors exhibited by upset individuals.
check_circleLearn a simple and innovative technique to shift conversations from complaining and blaming to productive problem-solving.
check_circleMaster the "Yes, No, or I’ll think about it" strategy to effectively manage high-conflict interactions.
check_circleAnalyze how this approach can de-escalate emotional reactions and encourage constructive dialogue.

About This Course

Everyone has been in a situation where their suggestions were met with angry replies, criticisms or “explanations” of why the suggestion will fail. For mediators, lawyers, therapists, supervisors and anyone else in a negotiation or argumentative situation- this video explains a simple, innovative technique to shift a high-conflict or upset person from complaining and nitpicking to problem solving.

Learn how using a basic "Yes, No or I’ll think about it" strategy stops the blame game in 30 seconds so the parties can reach agreements.

Your Instructor

Bill Eddy
Bill Eddy

Understanding & Managing High Conflict Legal Disputes

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star234 reviews

Bill Eddy is a pioneer in high-conflict personality theory and one of the most influential voices in modern conflict resolution. As a lawyer, mediator, therapist, and bestselling author of more than 30 books, he developed widely used tools including The CARS Method®, BIFF Response®, EAR Statements™, and the New Ways® series. His work is used across workplaces, courts, healthcare, government, and human services around the world. Bill’s integrated mental health and legal expertise continues to shape HCI’s research-driven methods for managing all levels of conflict. He also co-hosts the podcast It’s All Your Fault!

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What Students Are Saying

4.7
Student's Choice
65 reviews

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